As we hurtle headlong into the silly season it seemed fitting to try and find out how the infamous Mr Claus copes in the most difficult office environment we could think of - a shopping centre in the grips of Christmas fever
Allan Ellis is the National Santa Project Manager for a recruitment agency that is also responsible for training the men (and women!) who can make or break the Christmas experience for little ones.
An equal opportunity employer
While Allan encourages mature workers, he is keen to remove the stereotype that only older bearded men must apply.
The infamous role has been played by women as well as by people of all ages and sizes.
"I have Santas on my books this year from 17 to 87 years old," Allan told Genevieve Jacobs on 666 ABC Canberra Afternoons.
As well as the usual child safety requirements, Santas must be prepared for the occupational hazards of heavy lifting and the real threat of heat exhaustion on the job.
"Santas must remain well hydrated, but have to learn how to correctly drink from a drink bottle."
Confused?
It's a part of the most important job requirement of all - the employee's ability to remain in character at all times, no matter the circumstances.
"We can't have a Santa remove his beard to have a drink and scare the children!" laughs Allan.
This also extends to a calm demeanour in unusual situations.
In one instance a Santa was evacuated with the general public in a shopping mall during a bomb threat.
"The Santa was seen holding court with the children on the lawn for an hour and didn't break character," remembers Allan.
And if Santa is asked for big ticket items such as a horse; as well as responding to the cues of a mother shaking her head, often the simplest answers are the best.
"Santa doesn't trade in livestock and they could scare the reindeer".
Santa's top tip
Allan's number one photo pointer for excited parents?
"Remember that parents need to understand their agenda against the kids agenda," he explained.
"The parents want a photo and the kids just want to see Santa, you'll get a much better photo if the kids are given some time to adjust".
Results might also improve if you don't promise a pony.
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